The Tricity
Service for company vehicles operating in Gdańsk, Gdynia and Sopot. We confirm the timing and handover method once we receive the report.
FleetPoint · Gdańsk · Tricity
Fleet service for companies across the Tricity
Service, claims, replacement vehicles and reporting, run through a single point of contact - from the driver's report to vehicle pickup, cost approval and a summary of the work.
- You
- FleetPoint
- eCarService
Workshop facility: eCarService.
Technical facility
eCarService workshop bays
- Address
- Mercerstwo 2, 84-217 Szemud
- Hours
- Monday - Friday 8:00 AM-4:00 PM
You report
One report, one channel
A driver or fleet coordinator reports the case once - every follow-up, approval, and status update runs through the same channel, with no switching between the workshop, the insurer, and the company.
- One contact for the driver and the company
- The report and everything that follows run through a single channel.
- Scope and cost before any work starts
- We share the scope and the cost for approval before work begins.
- Passenger and commercial vehicles
- We handle company cars, passenger vehicles and commercial vehicles alike.
- Tricity, Kashubia and the surrounding area
- We serve companies across the region and agree the service location for each case.
How we work
From the report to a vehicle ready to go
The driver reports the issue, FleetPoint organizes the case, and the responsible person at the company gets the information needed to make a decision.
- 01
Report
The driver or fleet manager shares the vehicle details, symptoms, location and expected timing.
- 02
Assessment
We agree how the vehicle will be handed over, the scope of diagnostics, and the priority of the case.
- 03
Approval
The authorized person receives the scope of work, the cost, and the expected completion date.
- 04
Repair & report
We carry out the repair, keep you informed of significant changes, and deliver a summary of the work done.
Fleet of 3-10 vehicles
- Start without building a separate fleet department or heavy internal procedures.
- One reporting channel for drivers and the owner or administration team.
- Scope and cost go for approval before the repair starts.
Fleet of 10-30 vehicles
- Case statuses and costs are organized so the company does not have to track every vehicle separately.
- We schedule inspections to limit how many vehicles are off the road at once.
- Once a case is closed, the information is tied to the vehicle and can feed a periodic summary.
Vans and commercial vehicles
- The priority is to reduce downtime for vehicles that earn money for the company every day.
- We handle Mercedes-Benz Sprinter/Vito and VW Transporter/Crafter/Caddy among others.
- The order of visits can account for mileage, routes, seasonality and driver work plans.
eCarService executes
The main service facility is eCarService; partners are used only when the location or specialization requires it
We organize the vehicle's technical service, contact with the driver, cost approval and a summary of the work done. The company doesn't need to coordinate each participant separately.
We have the deepest experience with Mercedes-Benz and Volkswagen commercial vehicles, but we also service other passenger and commercial vehicle brands used in company fleets.
Service & repairs Inspections, diagnostics and repairs for passenger cars, vans and commercial vehicles. Claims & mobility Coordinating documentation, inspection, repair and the replacement options available. Coordination & reporting One consistent way to report, approve costs, check status and close a case.
And at every stage, you're back to one number.
Service area
Serving vehicles operating across the Tricity and Kashubia
Once we receive a report, we confirm the timing and how the vehicle will be handed over.
Not sure if we cover your location?
Call: 536 736 745Western part of the metro area
Service for companies in Wejherowo, Rumia, Reda, Żukowo and the surrounding towns.
Kashubia
Our workshop facility is located in Szemud, which makes it easy to service vehicles operating across Kashubia.
Fleet service network
The FleetPoint fleet service network
FleetPoint coordinates company-vehicle service through the main eCarService facility and verified service partners when the location, timing or specialization requires it. The company still gets one channel for reporting, cost approval, case status and a report once the work is done.
Fleet Academy
Practical knowledge about company vehicles
Driver procedures, service organization, reducing downtime and running commercial vehicles - in materials you can put to use in everyday work.
Visit the knowledge base
Driver Procedures
Which vehicle documents and data to prepare before a service request?
A list of documents and information that the driver or fleet administrator should collect before submitting a company car to the service - from the registration certificate and VIN, through mileage and photos, to billing details and leasing provider requirements.
Read article
Fleet Management
How to set repair priority in a company with several cars?
A practical guide for a small-fleet administrator: a simple points system, four decision thresholds and ways to minimise downtime.
Read article Fleet Management
One contact for fleet servicing - which organizational problems does it help reduce?
How consolidating service requests into a single point of contact simplifies the work of a small-fleet owner, what benefits it brings and what to watch for in the contract.
Read articleB2B contact
Tell us about your fleet or a specific case
Share the basics about your company, number of vehicles, vehicle types and the scope you need. We'll get back to you with the next step during business hours.
FAQ
Frequently asked questions about working with FleetPoint
How is FleetPoint different from a regular car repair shop? +
FleetPoint isn't a workshop - it's a single point of contact that organizes the report, cost approval and the repair carried out at the eCarService facility. The company deals with one partner instead of coordinating the workshop, the insurer and the driver separately.
How many vehicles do we need to start working together? +
There is no entry threshold - the model works for a few company cars as well as for a larger fleet with many drivers. With 3-10 vehicles we mainly organize reporting and cost approvals; with 10-30 vehicles reporting of statuses, downtime and spend becomes more important.
What does the first report look like? +
Just describe the vehicle and the situation through the form or by phone. During business hours, we come back with timing, scope and a cost to approve, before any work begins.
Do we need to sign a contract to get started? +
No. A single case can be handled without a prior agreement - we only set up ongoing cooperation and individual terms once a company wants a repeatable fleet-service model.
What's your service area? +
Our core area is the Tricity and Kashubia (Gdańsk, Gdynia, Sopot, Wejherowo, Rumia, Reda, Żuków). We agree a wider area individually based on the number and location of vehicles.
Who receives the invoice and the summary of work? +
The billing and summary go to the person the company designates - a fleet manager, an owner, or the admin team - regardless of who reported the vehicle.